Usually, the day involves answering calls and emails from anyone using our product. This includes communicating with clinicians, technicians, caregivers, and/or patients. In between troubleshooting, we assist our Client Success and Logistics teams working on fulfilling client needs and requests. We work closely with Product Support to resolve, report, and escalate issues. We also work on any special projects depending on our interests and skills.
Seeing the frontlines of telehealth operating with patients and clinicians has been such an eye-opening experience. It’s been incredible hearing from patients and caregivers about the day to day impact of remote telemonitoring. Also, it’s been awesome working with the different teams at HRS, who are always open to collaboration and passionate about their work.
I was on a call with a patient and their caregiver trying to re-pair the bluetooth blood pressure machine to the tablet. It was getting difficult explaining the steps until I realized they were Spanish speaking. They were able to successfully pair the device after I continued the instructions in Spanish. It was gratifying to use my skills to help a patient in need.
I love exploring my neighborhood of Brooklyn and finding the best food and nightlife spots in the city. I’m often checking out the latest play, going to concerts, or crossing another museum off of my list. When I’m not out with my friends, you can find me reading or writing at a coffee shop.
It’s easy to sense the passion everyone has for the mission of HRS. Improving patient outcomes and quality of care is at the heart of everyone’s work and it really carries through to everything, from the work culture to the constant innovation of our product.